FAQ's
FAQs
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CAN I WAIT SOMEWHERE TO CATCH THE BUS?
We are an On-Demand service so every ride is initiated with a phone call. We do not have any fixed routes or specific bus stops. You can call us at (906) 932-2523 extension 1 to schedule a ride.
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HOW MUCH EXTRA TIME SHOULD I PLAN FOR?
On Demand Service can be compared to taxi service with the exception that several additional customer pick-ups and drop-offs may be made prior to arriving at your destination. Every effort is made to keep waiting time at a minimum.
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CAN I GET SAME DAY SERVICE?
We may not be able to accommodate, but we will give it every effort.
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IS THERE AN AGE LIMIT?
There is no age limit. However, for very young children they must be accompanied by a guardian. Give us a call and we can go over our Child Rider Policy with you.
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DO I HAVE TO PAY FOR MY CAREGIVER?
Caregivers ride for free while escorting their patient. We need to know in advance if a caregiver will be riding to make sure we have proper seating available.
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WHAT IF I DON’T KNOW HOW LONG MY APPOINTMENT WILL TAKE?
You are important to us, we will work hard to accommodate unforeseen and unavoidable delays. There may be a wait but we will get you to your destination.